Política de reembolso

30-day returns

You have 30 days after receiving your order to request a return. Items must be unused, in the same condition you received them, and in their original packaging. A receipt or proof of purchase is required.

Perfumes and food products

Perfumes and food products, including frankincense honey, are eligible for return only if they are unopened, unused, and in their original packaging. Opened or used perfumes and opened food products are not eligible for change-of-mind returns.

How to request a return

Email info@scentient.art with your order number and the items you would like to return. Please contact us before sending anything back. If your return is approved, we will provide the return address and shipping instructions. Returns sent without prior approval will not be accepted.

Return shipping and fees

You are responsible for purchasing the return shipping label and paying the return shipping costs. We do not charge a restocking fee.

Damaged, defective, or incorrect items

Please inspect your order when it arrives and contact info@scentient.art promptly if an item is damaged, defective, or incorrect. We will review the issue and work with you to make it right. The unopened-item conditions above do not prevent you from contacting us about these issues.

Exchanges

We do not offer direct exchanges. To purchase a different item, request a return for your original item and, once the return is approved, place a new order.

Refunds

Once we receive and inspect your return, we will email you to confirm whether your refund has been approved. Approved refunds will be issued to your original payment method. Your bank or payment provider may need additional time to process and post the refund.